Betway Register With IBAS - But What Does It Mean To Canadians?

06 Jun. 2015

On March 18, 2015, it was announced by Betway that they had completed their registration with the UK's Independent Betting Adjudication Service, otherwise known as IBAS.

The CEO of Betway Richard Akitt explained that as part of their continued expansion throughout the UK market, the company deemed it was important that their customers had full access to this non-statutory impartial disputes adjudicator.

When online casino operators are registered with IBAS, it offers the casino player another layer of protection in the unlikely event they should have a dispute with the company that can't be amicably resolved.

In such a situation, IBAS requires that both parties will comply with their user friendly terms and conditions. There are no charges or fees to deter the applicant, no bureaucratic hurdles to jump over, all they want to do is to get to the facts.

Both parties are required to make a written submission detailing all the facts behind the dispute and in so doing force both parties into accountability. With a fully documented record relating to all previous exchanges, a case file is now set up and submitted to the organisations panellists, for them to reach their independent decision.

All cases are thoroughly investigated and their adjudication is not made based upon who puts across the most forceful argument, or best presentation. IBAS are purely concerned with identifying the relevant issues using objective reasoning. Also should the gaming operator have no rule set in place of their own to cover such an occurrence, the panel enforces its own recommendation, in conjunction with accepted industry standards and fair practice.

This step made by Betway can be clearly seen as a message of intent that it takes their customers satisfaction most seriously. Even though it may not pertain to Canadian customers, it certainly offers reassurance of what the company is all about and can only help paint a clearer picture of values for fair play before one opens up an account. It's hoped the reader finds this factual news update of interest as well as helpful.

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